Splendev Solutions designs, implements and runs cloud contact centres — and the custom software around them — for enterprises that need customer experience to work on the first attempt.
Most CX programmes stall in the gap between the platform and the business. We work across that gap — strategy through to the code, and then we keep it running.
We assess where your customer journeys actually break, prioritise by effort and impact, and sequence the work so value lands early instead of at the end of a two-year programme.
End-to-end delivery on the major CCaaS platforms — NICE CXone, Genesys, Zoom, RingCentral — with Cognigy for voice and digital automation: routing, IVR, agent desktop, CRM integration, reporting and migration from your legacy estate.
Proactive monitoring, release management and platform support across your contact centre and surrounding systems. Defined response targets, a named team, and a monthly view of what changed and why.
Agent tools, customer portals, middleware and integrations — built around the contact centre so that data moves between CRM, billing, ticketing and the desktop without anyone copying a reference number by hand.
A focused set of platforms, known properly. Our engineers work in these tools every day and go deep on the ones your programme actually runs on.
The order matters here, so we keep it visible. You know what happens next, what it costs, and what you get at each gate.
Workshops with your CX, IT and operations teams. We document the current estate, the volumes, and the outcomes you're measured on.
Target architecture, routing and automation design, integration map, migration approach, and a delivery plan you can hold us to.
Iterative delivery in two-week increments with your team in the room. Test, UAT, pilot group, then a controlled cutover.
Hypercare, then steady-state managed service. Monthly reviews on performance, incidents and the backlog of improvements.
The people who scope your programme are the people who build it. No handover from a sales team to a delivery team you've never met.
Deep, hands-on expertise across NICE CXone, Cognigy, Genesys, Zoom and RingCentral — close enough to the roadmaps to tell you when to wait for a native feature instead of paying us to build it.
Documentation, naming standards and knowledge transfer are part of the delivery, not an invoice line. Your team can run what we leave behind.
Small enough that a senior engineer picks up the phone; structured enough to run a multi-country rollout without dropping anything.
If a request will take longer than you've been told elsewhere, we'll say so before you sign, not in a change request in month four.
The same engineers who deliver the build support it afterwards. Context stays with the account instead of leaving with the project.
Existing customer with an issue, or a new enquiry about a programme — both start here. We reply to every request within one business day.
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